They make us dependant. If I’d known what was going to happen I’d have wanted to go for good, cause they treat us less than children. I’ve no autonomy. It’s taken out of my hands. I’m talked to rather than talked with. The staff are very condescending and they don’t value what we’re saying. Always looking for new jobs, looking to leave and they don’t hide it from us. We’re clumped together, despite our different abilities, because we’re old, we’re all classed as the lowest ability. I feel for the poor people that have to have help to go to the toilet. They’re clumped together on a time schedule – “You have to go at 11’o clock” all taken together. It’s going backwards. I’m aware I’ve got rights. I stand up for myself. But they don’t tell us things.

When others die they don’t tell us. Our friend. We realised we hadn’t seen her in a while so I asked one of the staff and she said “Oh she died a few weeks ago”. We were so upset. We would have wanted to go to the funeral but it was too late.

I tried to send a card to the minister at their church asking him to pass it on to family. They wouldn’t do it. I understand about data protection but I’d asked them to write the address and post it for me. They wouldn’t do it. I’d paid for the stamp and the card.